(1) These terms apply to the registration and use of the customer account at customer.seibert.group (hereinafter the “customer account” or “portal”) and to access to the content and services provided through it.

(2) The operator and contracting party is Seibert Group GmbH, Luisenstraße 37–39, 65185 Wiesbaden, Germany (hereinafter “we” or “us”). Contact: see Legal Notice and datenschutz@seibert.group.

(3) Supplementary terms apply to individual offers and take precedence over these terms to the extent they differ: the event terms for events, and the shop terms linked there for the merch shop.

(1) customer.seibert.group is the central customer account of Seibert Group. Through this single account you access our content, applications, and events, and manage your digital collaboration with us. It is the unified single sign-on access to the customer-facing services under the seibert.group domain.

(2) The customer account is the technical vehicle for your contractual relationships with us. It gives you access to content and booked services and lets you manage your settings.

(3) Access is non-transferable. You are required to provide truthful information when registering.

(1) Registration requires a valid business email address. Addresses from free email providers (e.g. Gmail, Hotmail) and disposable/temporary addresses are not accepted.

(2) Sign-in is passwordless: after entering your email address, you receive a one-time sign-in link at that address; alternatively, you can sign in using “Sign in with Google.” Access to your email inbox or Google account therefore grants access to your customer account — secure these accounts accordingly.

(3) For security reasons, you actively confirm the sign-in link in an additional step. If you receive a sign-in link without having requested it, you can ignore it.

(1) Through the portal we provide:

• free exclusive content (e.g. expert videos, guides, templates, recordings, downloads),
• paid services, in particular the booking of events and the merch shop.

(2) Free content in exchange for data use. You receive access to the free exclusive content in exchange for consenting to the use of your data for personalization and marketing purposes (Sec. 5). This consent is the consideration for the free access (a contract for digital content, German Civil Code (BGB) Sec. 327(3)) — comparable to other providers offering their content for money. Without this consent, we cannot provide the free exclusive content.

(3) Paid services in exchange for payment. For events and the merch shop, you pay a price in money. The personalization/marketing consent under Sec. 5 is not required for and not a precondition of these services; you can book them independently of that consent.

(1) By giving your consent, you allow us to link your activity on the websites and applications under seibert.group to your identity, build an interest profile from it, personalize content for you, and reach out to you with relevant offers. Details are set out in Part 2 (Privacy Notices).

(2) Withdrawal. You can withdraw your consent at any time in your settings (customer.seibert.group/settings). Withdrawal takes effect for the future and is as easy as giving consent.

(3) Effect of withdrawal. Withdrawal does not affect your access to paid services and content you have already acquired (these are based on your payment, not on your consent). However, because your consent is the consideration for the free content access, withdrawing it ends your free access to the exclusive content — just as a paid offer ends when payment stops. Your customer account remains in place. You can give your consent again at any time and will regain access.

(4) While signed out, we do not link any activity to your profile.

(1) Which calls are recorded. We do not record all calls. The focus is on calls in the getting-to-know and exploration phase (“discovery”) — those whose outcomes we need to pass on and coordinate internally — and on calls we use to train our staff. In day-to-day collaboration, in ongoing projects, and while delivering our services, we generally do not record; there, we do so only where this has been agreed with the project participants. Only the call itself is recorded, and only where consent for this has been given. Without consent, the call takes place without any recording.

(2) What happens with it. The recording is automatically converted into text (transcription) and analyzed with AI support, in order to summarize what was discussed: topics, open points, and agreed next steps. Our staff use this summary as the basis for structured follow-up documentation of the call in our customer relationship management system (CRM), so that as little as possible from the conversation is lost. We also use individual recordings to train our staff. We do not use them to train AI models. We do not take decisions about you with legal or similarly significant effect on a solely automated basis (Art. 22 GDPR).

(3) Two paths to consent. Consent can exist via either of two independent paths:

• Through your customer account. During registration you can give your consent to the recording and analysis described in paragraphs 1 and 2. It is given separately and distinctly from the other declarations. You can view and change the status of your consent at any time in your settings (customer.seibert.group/settings).
• At the start of the call. Independently of any customer account, we point out the intended recording at the start of a call and obtain your consent. This path applies in particular to people who do not have a customer account with us.

Neither path replaces the other: even where consent exists through your customer account, you can object to the recording for an individual call.

Where possible, we additionally point out an ongoing recording during the call itself, or rely on the indicator of the system in use — in video calls, for example, the visible recording indicator.

(4) Other participants on the call. Recording requires the consent of all participants for the specific call (German Criminal Code (StGB) Sec. 201). If other people are listening in or join during the call, please let us know; we do not record without their consent.

(5) Voluntary nature. Consent to recording is voluntary. It is not a precondition for your customer account, for access to free or paid content, or for using our services, and it is not part of the consideration under Sec. 4(2). Without consent, we speak with you on the phone without recording.

(6) Objection and withdrawal. You can object or withdraw at any time:

• for a single call — to the person you are speaking with, at the start of or during the call; the recording is then not started, or is stopped and deleted,
• generally — in your settings (customer.seibert.group/settings) or by sending a message to datenschutz@seibert.group.

Withdrawal takes effect for the future and is as easy as giving consent. At your request, we additionally delete existing recordings, transcripts, and analyses, unless statutory retention obligations require otherwise.

(7) Retention. We delete the audio recording no later than 30 days after the call. We keep the transcript and the analysis in our CRM for the duration of the business relationship and delete them afterwards, unless statutory retention obligations require otherwise. Details are set out in Part 2.

(1) The display of content and services is not a binding offer but an invitation to submit an offer.

(2) By completing the registration or order process, you submit a binding offer. The contract is formed upon our confirmation or upon activation of your access.

(1) You will not misuse the portal, in particular you will not share your access credentials or sign-in links with others, and you will not reproduce protected content without authorization.

(2) The content provided is protected by copyright and intended solely for your own use.

(1) The usage agreement runs for an indefinite term. You can delete your account yourself at any time in the portal; no notice or justification is required.

(2) You control the processing yourself at any time:

• Sign out — while signed out, we do not link any activity to your profile.
• Withdraw personalization — ends profile building and, with it, your free content access; your account remains in place, and you can reactivate at any time (Sec. 5(3)).
• Delete profile — removes your data (Delete Profile).
• Delete profile & block email — removes your data and prevents future registration with that address (Delete & Ban Email).

(3) Email block. If you block your email address, we retain only that address, in blocked form, even after deletion — solely to enforce the block. You can have the block lifted by sending a message to datenschutz@seibert.group.

(4) Deletion ends your access to the protected content. Events already booked and paid services already acquired remain unaffected.

(5) We may suspend accounts for serious or repeated violations of these terms.

(1) We are liable without limitation for intent and gross negligence, and for damages arising from injury to life, body, or health.

(2) For simple negligence, we are liable only for the breach of a material contractual obligation (cardinal obligation) — one whose fulfillment is essential to the proper performance of the contract and on whose observance you may regularly rely; in that case liability is limited to the foreseeable damage typical for this type of contract.

(3) Liability is otherwise excluded. Liability under the German Product Liability Act remains unaffected.

We may change these terms with effect for the future. We will notify you of changes in good time, generally by email. If you do not object within six weeks of receiving the notice of change, the amended terms are deemed accepted; we will draw your attention to this consequence separately in the notice.

(1) The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. Our contact details are set out above.

(2) We are not obligated, and are not willing, to participate in dispute resolution proceedings before a consumer arbitration board.

(1) German law applies.

(2) Should individual provisions be invalid, the validity of the remaining provisions is unaffected.